Help & Support
Complete guide on removing GPS and EXIF metadata from photos. Step-by-step tutorials, troubleshooting, and privacy tips for safe online selling.
How to Use ClearExif
Follow these simple steps to remove metadata from your photos
Upload Your Photos
Drag and drop your photos or click to browse. Supports JPG, PNG, HEIC, TIFF, and WebP files up to 10MB each.
Automatic Processing
ClearExif instantly removes all GPS location data, camera information, and other metadata while preserving image quality.
Download Clean Photos
Download your privacy-protected photos individually or as a ZIP file. Your original photos remain untouched.
Frequently Asked Questions
What is EXIF data and why should I remove it?
EXIF data is metadata embedded in photos that can contain your GPS location, camera details, and timestamps. Removing it protects your privacy when sharing photos online, especially when selling items on marketplaces like Vinted, eBay, or Facebook Marketplace.
What file formats are supported?
ClearExif supports JPEG, JPG, PNG, HEIC, HEIF, TIFF, and WebP formats. Most smartphone photos are JPEG and contain the most metadata.
Is my data safe? Do you store my photos?
Absolutely! All processing happens locally in your browser. Your photos never leave your device, and we don't store any images on our servers. This ensures complete privacy and security.
What's the maximum file size I can process?
Each photo can be up to 10MB. You can process unlimited photos simultaneously, but larger files may take longer to process.
Can I process multiple photos at once?
Yes! You can drag and drop or select multiple photos at once. ClearExif will process them all simultaneously and provide a bulk download option.
Why is the processed photo slightly different in size?
When we remove metadata, the file size typically decreases because we're removing hidden data. The image quality remains exactly the same - only the metadata is removed.
Does ClearExif work on mobile devices?
Yes! ClearExif is fully responsive and works on smartphones, tablets, and desktop computers. The interface adapts to your screen size for optimal usability.
What browsers are supported?
ClearExif works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version for the best experience.
Troubleshooting
File won't upload
Make sure your file is under 10MB and in a supported format (JPG, PNG, HEIC, TIFF, WebP). Try refreshing the page if the issue persists.
Processing takes too long
Large files or multiple files may take longer to process. Please wait for the process to complete. If it seems stuck, try processing fewer files at once.
Download doesn't work
Check if your browser is blocking downloads. Some browsers require user permission for automatic downloads. Try right-clicking and selecting "Save as".
Photos look different
ClearExif preserves image quality. Any differences are likely due to metadata removal, which is intended. The visual content remains unchanged.
Still Need Help?
Can't find what you're looking for? Our support team is here to help with any questions about photo privacy protection.
Contact Support